Privacy statement

Werkloy (company name) (" Werkloy ", " we ", " us ") respects your privacy and takes the protection of your privacy seriously, which is why we manage this website and our services in accordance with the applicable privacy legislation, in particular the EU General Data Protection Regulation ("GDPR"). The purpose of this Privacy Statement is to give you a clear picture of how we use your personal data, the rights you have and the possibilities to exercise control over your data and the protection of your privacy.

What personal data Werkloy collects and uses

Personal data is any data that can identify you directly or in combination with other data. We collect personal data:

  • that you provide to us when using our website and services;
  • personal data that we collect automatically;
  • personal data that we collect from other sources.

Personal data that you provide to us or that we collect automatically

The personal data we collect includes:

  • Contact details and details about assignments and services, such as (company) name, company name, address, telephone number, e-mail address, specialism and other personal data that you voluntarily provide to us when you contact us or communicate with us. Werkloy also collects personal data from clients who place an assignment and from contractors to the extent that this data is necessary to make a 'match' with a potential client. This includes data such as profession and information about work and products and services;
  • Account details, such as username and password if you create an account with Werkloy;
  • Identification data Originating from identification documents of the Professional
  • Transaction and financial data, such as invoices, financial data entered into the system to utilize analytics functionality, invitations for assignments to contractors and proposals from contractors for assignments from clients;
  • Communication data, such as communication between client and contractor via Werkloy, participation in surveys or communication with Werkloy, for example if you contact our customer service or ask us a question, provide a response or submit a request;
  • Reviews and comments posted by users of Werkloy;
  • Descriptions of assignments posted by Werkloy users;
  • Automatically collected data, such as your IP address, browser type and operating system, application version and geographic location. We also collect and generate data based on your use of Werkloy, such as the pages you have visited, the pages you visit before and after your visit to Werkloy, the search terms you use, how often you use Werkloy and whether you are interested in using Werkloy more often. We collect this data by placing cookies. For more information about the cookies we use, we refer you to our cookie statement.
  • Social media login. To improve your user experience on our website, we offer the option to log in via your Google or Facebook account. If you choose to do so, you authorize us to collect personal data such as your name, email address, and external identification number. We may store this information for use as described in this statement and this information may be used to validate user data for social media login. The use of information collected by Google and Facebook is subject to the respective parties’ policies and our use of this information is subject to this privacy statement.
  • Telephone recordings. We may record telephone conversations for the purposes of quality control, internal training and evidence of contract formation. It is in our legitimate business interests to do so.

Personal data that we obtain from other sources

We use external sources to collect certain personal data. For example, the Chamber of Commerce to collect company data of contractors or external sources from which we can deduce whether a VAT exemption applies. We also collect technical information about the delivery of e-mails, SMS and push messages from sources such as Google Analytics and Amazon Web Services.

How Werkloy uses personal data

Werkloy uses your personal data for the following purposes:

  • You can visit our websites without providing any personal information. Each time you visit a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and records the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our offer. In accordance with Art. 6, Para. 1, Sentence 1, Letter f GDPR, this serves to protect our legitimate interest in correctly presenting our offer, which prevails in the context of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the website;
  • Hosting services provided by a third party
    • An external service provider provides us with the services for hosting and displaying the website and is therefore processing data on our behalf. These service providers are contractually obliged by us to exercise the same level of care in processing personal data as we do ourselves.
    • All data collected during the use of this website or in the forms provided for this purpose as described below are processed on our servers. Processing on other servers only takes place within the scope described here.
    • This service provider is located within a country of the European Union or the European Economic Area. Data processing takes place within the European Union.
  • Offering our services
    • The majority of our offers are only available if you register with us. Then you can, for example, place tenders, participate in tenders or submit evaluations. We ask for data that is necessary or recommended for use (e.g. execution of the tenders or the user relationship). This includes in particular your name, address and other contact information, such as your mobile phone number. In connection with the collection of data, we point out when information is mandatory. We use the data provided by you in accordance with Art. 6, Para. 1, Sentence, 1 Letter b GDPR to process the contract.
    • If you place a tender on Werkloy, we will give your contact details to the specialist you select after the tender to carry out the work. We will use the data you provide to process the contract in accordance with Art. 6, Paragraph 1, Sentence 1, Letter b GDPR.
    • Furthermore, the data may be used due to legal obligations, such as responding to official requests within the meaning of Art. 6, Para. 1, Letter c GDPR.
    • For professionals and service providers (contractors), Werkloy also stores a provider profile and payment information for the payment of user fees. Finally, information on the type and content of the tenders in which you have participated as a provider is stored. We also request copies of contractor evidence to verify individual information stored in the member profile, for example with regard to commercial or other registrations, permits or qualifications, or notification of freelance activity, the professional qualification certificate, the master's degree or comParable evidence. These documents are stored in electronic form for the duration of the membership or for the duration of statutory retention periods in accordance with Art. 6, (1)(b and c) GDPR.
    • After the contract has been fully processed or your member account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in a manner otherwise permitted by law and about which we will inform you in this declaration. Your member account can be deleted at any time and can be done by sending a message to the contact option described below or via a function provided for this purpose.
  • Identification and authorization Your personal data to verify your identity and give you access to our services. Our basis for this is the performance of the contract we have with you, compliance with legal requirements for identity verification (Art. 30 Digital Services Regulation) and compliance with our legal obligation to take appropriate security measures to protect the data we process. The legal basis for this is Art. 6(1)(b, c or f) GDPR.
  • Fraud prevention We process identification data from identification documents of the Professional for fraud prevention. This is in accordance with the Professional. The legal basis for this is art. 6(1)(a)GDPR;
  • Protection of our service and users We process the information in communications between contractors and clients on our website and services to understand whether and to what extent a refund request from a contractor is valid, or to determine whether a user has violated our Terms and Conditions, for example by using abusive, insulting or offensive language when communicating with another user. The basis for this is Art. 6(1)(f) GDPR.
  • Improving our website and services We analyze information about how you use our website and services in order to improve the user experience for all website visitors and users of our services. This information includes research data, communication data, and statistics or conducting and analyzing surveys that you choose to participate in to improve our services. It is our legitimate business interest to conduct research and analysis regarding the performance of our services and to better understand how those services are used, so that we can understand and improve any issues with our services;
  • Customizing your experience We use your personal information to provide you with a personalized experience with our services. We do this by, for example, offering you interactive or personalized elements that are tailored to your interests. It is our legitimate business interest to offer you a service that is as closely aligned as possible with your interests;
  • Communication We use your personal data to communicate with you, for example when you contact our customer service, send us an email or request us to exercise a right. We also use your personal data to contact you, for example, if we want to inform you about changes to our services or terms and conditions. We may also contact you to ask for your feedback on our services for internal research purposes. It is our legitimate business interest that we can provide you with appropriate and personal answers and to inform you about our services and to conduct research into our services for business research and development purposes;
  • Reviews We use your personal data when you post reviews on forums on our website. For example, when you post a review about a contractor, we may – possibly at the request of a contractor – adjust or remove a review if we deem it irrelevant, offensive or otherwise inappropriate. It is our legitimate business interest to offer our users the opportunity to write and post reviews and, if we deem it necessary, to adjust or remove the reviews. This information may be publicly available to third parties under the category of completed assignments on various pages of our website;
  • Job descriptions and reviews We may use your personal data when you post job descriptions on our website. The posted information may be publicly available to third parties under the category of completed or performed jobs on various pages of our website. It is in our legitimate business interest to inform other users or other parties interested in our services about successfully completed jobs.
  • Marketing We may use your personal data to send you personalized marketing messages with information about our activities, products and services and promotional activities that we believe are relevant to you. We may also use targeted advertising tools to show you advertisements that are relevant to your interests. These tools may collect information about your browsing behavior and use it to show you advertisements that are more likely to interest you. When you receive our marketing messages, such as newsletters, emails and targeted advertisements, this is done based on your consent where required by law or otherwise based on our legitimate business interest to promote our services. When you receive newsletters or marketing emails, you can unsubscribe from them at any time. You can adjust your advertising preferences in the settings of the relevant social media companies;
  • Exercising our rights and meeting our obligations We use your personal data to meet our legal obligations. For example, to meet our tax obligations. We also use your personal data to prevent and detect fraud and other illegal or undesirable activities. We may also use your personal data to protect or exercise our rights or the rights of others. It is our legitimate business interest to do so.
  • Anonymization We may anonymize your personal data, which means that you are no longer identifiable to us or a third party. For example, we may use anonymized data to create statistics to fine-tune our product development. It is in our legitimate business interest to do so.

Our products and services are intended for adults. We do not knowingly collect personal information from minors (under 18 years of age) and therefore ask minors not to provide us with personal information and not to use our products and services.

With whom Werkloy shares personal data

Werkloy treats your personal data with care and confidentiality. Your personal data is only available to employees of Werkloy to the extent necessary for the provision of our services.

Werkloy only shares personal data with third parties that Werkloy trusts. These are our:

  • Service providers We share your personal data with our service providers to the extent relevant. For example, to collect payments, investigate and prevent fraud, distribute marketing communications, show personalized advertisements, optimize our services or analyze data. These service providers are contractually obliged by us to exercise the same care when processing personal data that we exercise ourselves;
  • Authorities We share your personal data with authorities to the extent necessary. For example, with supervisory authorities, judicial authorities and government agencies, to the extent necessary to comply with a legal obligation or for the prosecution of criminal offences and fraud. We may also transfer personal data to authorities to protect our rights and property, or the rights and property of third parties;
  • Professional advisors We share your personal data with our professional advisors to the extent necessary. For example, with our lawyers if we need legal advice.

We will not provide your personal data to third parties for commercial purposes without your prior consent.

How Werkloy transfers personal data internationally

Werkloy may provide your personal data to third parties established in countries outside the EU. Recipients of your personal data may be established in countries where legislation offers less protection to personal data than the EU. We will only provide your personal data to third parties that treat your personal data confidentially and offer appropriate protection in line with European standards, so that the personal data is adequately protected (for example by concluding EU Model Contracts for the international transfer of personal data as approved by the European Commission).

If you have any questions about the international transfer of your personal data or the appropriate safeguards taken by Werkloy to protect your personal data, please send an email to [email protected].

How Werkloy secures and stores personal data

Werkloy has implemented physical, technical and organizational security measures to protect your personal data. These measures are aimed at providing ongoing integrity and confidentiality of your personal data. For example, by only giving authorized employees access to personal data. We evaluate and update our security measures on a regular basis. However, no information system is 100% secure, so we cannot guarantee the absolute security of your personal data.

We will retain your personal data for as long as we have a relationship with you, unless a shorter retention period applies based on the law or the data is no longer necessary for the purpose for which the data was collected. After termination of our relationship with you, we will retain your personal data for a period that allows us to:

  1. to comply with our legal obligations, including legal retention periods;
  2. to investigate or defend legal claims;
  3. to be able to handle your questions, requests or complaints;
  4. to maintain our administration for analysis and/or audit purposes.

How to exercise your rights

You have the right to request information about all personal data that we process about you. If your personal data is incorrect or incomplete, you have the right to have it corrected and supplemented. You can request the deletion of your personal data, unless we are legally obliged or entitled to continue to process your personal data. If the legal requirements are met, you can request a restriction of the processing of your personal data. If the processing is carried out on the basis of legitimate interest, you can object to the processing by stating the reasons related to your specific situation.

If the processing is carried out on the basis of your consent or in the context of an agreement, you have the right to portability of the data provided by you, provided that this does not affect the rights and freedoms of others.

If we process your data based on your consent, you have the right to withdraw this consent at any time. The processing that took place before the withdrawal remains unaffected by the withdrawal.

You can submit a request to exercise these rights by contacting us using the contact details below.

You also have the right to lodge a complaint with the Dutch Data Protection Authority if you believe that the processing has taken place in violation of applicable law.

Links to other websites

On our website you will find a number of links to other websites. Werkloy is not responsible for the way in which these third parties handle your personal data. We recommend that you read the privacy statement of the third party when you visit a third party website, to get a good idea of ​​how this third party collects and uses your personal data.

How to contact Werkloy

If you have any questions, comments, suggestions or complaints about this Privacy Statement or the way we use your personal data, please contact us by sending an email to: [email protected]. You can also contact our service department via our contact form or send a Letter to:

Werkloy (company name)

Address

Last modified: 15.04.2025